Shipping, Returns and Refunds

UK returns and exchanges:

If you wish to return or exchange your purchase, you must do so within 21 calendar days of receipt.

If you wish to return an item, please can you fill out the returns slip enclosed in your package, detailing the reason for your exchange or return, and e-mail in order to obtain your returns label.

Please note: our customer service inbox is monitored 9am-2pm Mon-Fri (excluding Bank Holidays). We work our way through all enquiries as quickly as possible, but please allow one working day for us to respond. Please make sure to check your junk mail folder if you have not received a response from us within this time as often messages can end up there. Our response time will not affect your ability to return goods to us. 

Returns should be sent to:







  • Items must be returned to us unused with all JRF tags and labels still attached. Returns that do not meet our policy will be sent back to you.
  • Any funds due from a refund should appear on your bank statement within 5-10 working days
  • Accessories bought in the sale are only available for an exchange only, not refund. 
  • We regret that we cannot accept responsibility for any lost returns packages that have not been returned via our process above. 

    Faulty Goods:

    • If you believe your goods are faulty we will inspect them and then contact you by email or phone to discuss an appropriate resolution.
    • Replacement items will not be gift boxed, so you may wish to retain the box from your original order

    Once we receive your return, we will contact you within 48 hours, excluding weekends, public holidays and bank holidays, and then process your request for a refund or replacement as quickly as possible.

    International returns and exchanges:

    For returns and exchanges from overseas, please click the below link to process your return or exchange:

    Please contact us at if you are having any difficulties.