Cart 0

Return and Refund Policy

If you are not satisfied with your order, please return within 7 calendar days of receipt for a refund or exchange to the following address:

JESSICA RUSSELL FLINT, STUDIO COO6, LIGHTHOUSE STUDIOS, 89A SHACKLEWELL LANE, LONDON, E8 2EB 

  • Once receiving the goods we will contact you regarding the exchange or refund
  • Any funds due from a refund should appear on your bank statement within 5-10 working days
  • If your return is outside this period of 7 days we can decide whether to give a discretionary voucher code for the same amount as the purchase price.

Faulty Goods

  • If you believe your goods are faulty we will inspect them and then contact you by email or phone to discuss an appropriate resolution.
  • Replacement items will not be gift boxed, so you may wish to retain the box from your original order
Jessica Russell Flint cannot be held responsible for any items lost in transit. We recommend that you send the goods by registered post. We will contact you once we receive your returns within 48 hours, excluding weekends, public holidays and bank holidays and then process your request for a refund or replacement as quickly as possible.

 

 

Pay Pal Payments:

PayPal charge a commission on payments. If you have paid via paypal and request a refund on an order within the 7 day period, your refund will deduct the commission charged via paypal as we cannot incur these fees on optional returns.