Return and Refund Policy
If you are not satisfied with your order, please return within 21 calendar days of receipt for a refund or exchange to the following address:
JESSICA RUSSELL FLINT, STUDIO B100A, LIGHTHOUSE STUDIOS, 89A SHACKLEWELL LANE, LONDON, E8 2EB
- Once receiving the goods we will contact you regarding the exchange or refund
- Any funds due from a refund should appear on your bank statement within 5-10 working days
- If your return is outside this period of 21 days, we can decide whether to give a discretionary voucher code for the same amount as the purchase price or an exchange.
- Accessories bought in the sale are only available for an exchange only, not refund.
If you are returning your items from abroad and there is duty to be paid it is the responsibility of the customer to deal with the duty payments and will be deducted from the product refund if this has not been dealt with by the customer.
- If you believe your goods are faulty we will inspect them and then contact you by email or phone to discuss an appropriate resolution.
- Replacement items will not be gift boxed, so you may wish to retain the box from your original order
Pay Pal Payments:
PayPal charge a commission on payments. If you have paid via paypal and request a refund on an order within the 7 day period, your refund will deduct the commission charged via paypal as we cannot incur these fees on optional returns.